Managers help organize and manage the groups within the community.
There are 4 different account types to help manage your community:
- Account Owner - Is responsible for the account billing and can transfer ownership between admins (there can only be one Account Owner). Account Owners can add and remove groups from the network. They can add and remove members, Pin and Highlight Posts in the Feed, and send out Announcements through the Feed or Email Blasts in the Outreach Center.
*There can only be one Account Owner per community
- Community Manager - Has full access to all of the groups, and can add and remove members. Community Managers can add and remove groups from the network. Community Managers do not have access to Billing. They can view the Integrations and update the API. They can add and remove members, Pin and Highlight Posts in the Feed, and send out Announcements through The Feed or Email Blasts in the Outreach Center.
- Group Manager - Can add and remove members, Pin and Highlight Posts in the Feed, send out Announcements through The Feed or Email Blasts in the Outreach Center, and has access to all group settings.
Each group also has a designated Primary Group Manager whose email is used as the sender for any automated membership emails and receives any Pending member registrations in the group.
- Group Moderators - Can add and remove members, create group Announcements, and delete member content. These users can not see private information in a member’s profile.
*For more information about the differences between Group Moderators and Group Managers check out this graphic.
Manager Accounts such as Account Owners, Community Managers, and Group Managers can notice they are a manager by this vertical section with the Outreach Center, Member Database, and Group Settings.
NOTE: Group Managers will only see this section for the groups they are managers of.
Member and Moderator Accounts do not show this vertical section.
Community Managers and Account Owners will also have access to Community Settings, located under the Community Menu.