With Forj Connect, managers can set the group default settings for their members. Below are some best practices to help members find a good balance.
This Help Article contains areas of the platform limited to Community Managers and Account Owners.
- No Email
MANAGERS NOTE: For the member's notifications, the community and group default settings drive the three Highlights emails, the Posts, and Comments on all Posts (excluding the Manager Announcements from the image below).
The rest of the notifications below (excluding the Comments on all Posts) automatically turn on when a member clicks the "Accepts Terms" checkbox on the registration form.
If you are looking to set up group-specific Email Settings or if you are a Group Manager this article will help. You can also check out the GIF below:
Instant notifications - “every new Post as it is created” and “every new Comment as it is created”
This is a great setting while the community is starting to grow or if your community has recently migrated from a Listserve- your members would be familiar with this setting. Any member set to receive community updates instantly will receive an email notification moments after the Post has been submitted. We recommend this setting for communities just starting out, or communities with around 1-5 Posts per day.
Group Highlights (“a digest of the new Posts from each day”)
Group Highlights can now be toggled on for Daily or Weekly Highlights.
Group Highlights (“a digest of the new Posts from each day”) are a way for members to get a quick overview of all the activities in the community on a given day. Highlights are sent out in the morning every day and contain some of the Posts from the previous day. Not all Posts may be included, however, links to see the Posts are included in the email. This setting is great for established active communities with 5 or more Posts per day.
Community Highlights (“a digest of the new Posts from each week”) are a way for members to get a quick overview of all the activities in the community on a weekly basis. These Highlights are sent out in the morning on a set day that the manager chooses and contain some of the posts from the previous week. Not all posts may be included, however, links to see the posts are included in the email.
This setting is great for all communities, especially if members feel they are receiving too many emails with the other options.
*Note: If Daily Community Highlights are enabled as the community default, it is recommended that Group Highlights are toggled off or this may result in double emails in a member’s inbox. To learn more about editing group settings in bulk, click here.
No Email - toggling off all options in the Group Email Settings
We do not recommend setting the default to no notifications unless the community is planning on only using the web platform and the mobile app. Choosing to turn off notifications means the community will not get emails (apart from Manager Announcements).
Note: Members always have the option to customize and personalize how they receive notifications from their community. To learn how to personalize notifications, check out the article here.