Control how many emails members receive from the Lounge (Instant posts & replies, Instant posts, Daily Digest, or No Email).
A manager can control the email frequency and amount of emails that go out to the group members.
Each member can update their own preferences (link) later under their own account settings. If a member changes their own email preferences, they override the default group settings for themselves only.
Finally, a manager can have special permission to override more limited email settings like Daily Digest or No Email and push an email announcement to the group members.
Group Email Frequency options
When do members get emails about posts in the Lounge? There are 4 options to choose from as group defaults:
- Instant posts & replies
- Instant posts
- Daily Digest
- No Email
Members can override the group default and choose their own settings. Here's how each of the 4 options works:
1. Instantly (Posts & reply-all comments)
Everyone will get notified by email once a post or reply is created. Members will receive real-time activity notifications from the group. It is a regular email where they can click reply-all or reply, just like a regular email thread. In the Settings, make sure to uncheck Disable comments notifications so they are enabled and reply-all is turned on.
Members can always opt-out of a particular post thread and all of its replies by clicking Unfollow Post in the footer of any email.
Please note that Instantly (Posts & reply-all comments) is only available on paid plans. On the pricing page, this is referred to as the Mailing List feature. All other options below are available in the Free plan.
2. Instantly (Posts only)
Managers have an option to reduce the number of emails sent by muting email notifications for comments. To do that, check the box to Disable comments notifications in the Email Settings tab under Group Email Frequency. Reply-all comments will still be visible on the platform. However, only members who opt into the post by participating with a comment will get email notifications of reply-all comments on that post.
Remember, if managers DO want their members to get reply-all comments in their email inbox, uncheck that box. Unchecking the box for reply-all to go out via email is available on paid plans only.
3. Daily Digest
Everyone will get a daily digest with previews of posts and comments created. For more information about Daily Digests, please look at this help article.
Email notifications for posts and comments will be disabled completely. Members can see notifications in the mobile app or if they log into the platform in a web browser.
Manager Posting Capabilities
As a manager, there are two super capabilities they can choose from when posting in the group.
- Post Only - This means managers post in the Lounge feed according to the default email settings of the group, which could be Instantly, Daily Digest, or Never (no email).
- Announcement - This means a manager OVERRIDES the group email frequency default settings, and the post is sent by email instantly to all members. Here's how it looks:
Find out more about manager announcements here.