What the AI Discovery Guide is

The AI Discovery Guide is an AI assistant built into Journey by Forj. Members ask questions in plain language. It returns a short AI-written summary plus links to the most relevant posts, courses, course bundles, resources, groups and members in your community.

The AI Discovery Guide is off by default. Your community admin turns it on in community settings and can set the name members see.

Beta terms

• The AI Discovery Guide is in beta. Features, behavior and availability may change, and Forj may pause or end the beta at any time.
• Beta features are provided as is, without the service levels that apply to generally available features.
• During the beta, the AI Discovery Guide is included. Your Forj account team will share what's next before the beta ends.
• Forj uses anonymized usage data, such as how often the AI Discovery Guide is used and which results members open, to improve it.

AI usage guidelines

For members

• Use the AI Discovery Guide to find content and people in your community. Open the linked content for full details before you rely on it.
• AI summaries can be incomplete or wrong. They aren't professional, legal, medical or financial advice.
• Don't enter sensitive personal information, such as health details, payment details or passwords, in your questions.
• Questions about your account, membership or billing go to your organization's help resources.

See the member-facing article for more details.

For admins

• Set the name members see. On the AI Assistant settings page, enter a Display name, such as "Ask" followed by your organization's name. If you leave it blank, members see "Assistant."
• Add redirect instructions. When a member asks about their account, membership or billing, the AI Discovery Guide doesn't try to answer. It shows your Redirect instructions instead. Use them to tell members where to go, for example who to contact about membership renewals. The AI model never sees this text, so it doesn't change how other questions are answered.
• The AI Discovery Guide works best when your community has plenty of content to search. Comm
• Tell us on the AI Discovery Guide beta feedback card if you see a wrong or inappropriate result.

Privacy notice

For how Forj uses AI and handles your data, including the AI models we use, training and your controls, see Journey by Forj AI Use & Data Privacy. It adds to the Forj Privacy Policy and your agreement with Forj. The points below are specific to the AI Discovery Guide.

• What it searches. The AI Discovery Guide searches content in your Journey by Forj site. It runs every search as the member who asked, using the same group access, course enrollment and visibility rules as site search. Members only see results for content they are able to access. This includes posts within communities where they are eligible to join, but may not have joined yet.
• What is sent to the AI model. The member's question, the last few exchanges in the current conversation, and the titles and text of the content that matched. When a member profile matches, that includes the member's name and the profile details that matched the question. The model has no direct access to your database or to content the member can't see.
• Member information. The AI Discovery Guide declines requests for other members' private details, such as phone numbers, email addresses or dues status. It's designed not to repeat private profile values in its summaries.
• What we keep. Conversations are saved with the member's account. A member who comes back within an hour picks up where they left off. Conversations are deleted after 90 days with no activity.
• Safety. Questions are screened for attempts to misuse the assistant. Those attempts are refused and logged for Forj's internal review.
• Your controls. Your admin can turn the AI Discovery Guide on or off at any time. Organizations that have opted out of Forj's AI features can't turn it on.

Questions

Contact your Forj account team or send us a question through the help center. For security matters, email security@forj.ai.