If you are seeing a message that reads "This account has been locked," this does not mean that your personal user account has been suspended or disabled. This message refers to the Forj instance as a whole, not to your individual login.

What This Message Means

The "Locked" screen is displayed at the platform level for your association's Forj instance. Because it applies to the environment as a whole rather than to any single member, there is nothing wrong with your personal account and no action is needed on your part to unlock it.

Where to Find More Information

For the most current details about the status of your instance, please visit your association's main website. Your association is the best source for information about the availability of it's Forj environment and any related updates.

TIP: You may also have already received an email containing your login information to a new space. Please check your inbox, including your spam or junk folders, as a message with access details may have been sent to you directly.