Members have the ability to update their email preferences to better suit their needs all from the Profile Settings page. They can customize feed activity per group (Instant notifications or Daily summary email), comment notifications, and event invitations.
Email Preferences can be updated by Web or by Email.
Updating Preferences from the Web
Updating your preferences through Email
These sections touch on the specific emails you may receive from your community:
Community-Wide Emails:
Group-Specific Emails:
Unfollowing a post's comment chain
*Users can unfollow specific post threads by clicking the Unsubscribe Link located at the bottom of comment emails.
Updating Preferences from the Web:
If you are already logged in, you'll need to head to your Profile Settings:
Updating your preferences through Email
If you want to access your email preferences through email, you can click the link located at the bottom of every email.
Community-Wide Emails
Community-wide emails are emails that will be sent out from your community and contain a personalized single email that contains posts from multiple groups
What are Community Highlight Emails?
Daily Community Highlights are sent out once per day and contain content and updates from the previous day. For example: On June 4th, members will receive an email containing Posts from June 3rd.
Weekly Community Highlights are sent on Thursday. Community members get an email containing posts from groups they are members of from the previous 7 days. For example: on June 8th, members will receive an email containing Posts from June 1st through June 7th.
Note: The Highlights will include summaries of popular Posts from across the groups members belong to - personalized to each member.
- Opt-in or out of email notifications
- Get a summary of activities in their groups
- See highlights from across all their groups
- Be notified of new members who have recently joined the community
- View the post on the web platform to engage and comment
How members can turn on the Community Highlights emails
For members to turn on their Community Highlight emails, they can:
- Click their Profile image (in the upper right)
- Choose Profile Settings
- Toggle on (highlighted to the right) either or both of the Send me a community highlight email every Thursday and Send me a community highlights email every day option
NOTE: When the toggle is highlighted to the right, it is "on," and when it is white to the left, it is "off"
Group-Specific Emails
Group-specific emails are emails that can be sent out and personalized on a group-by-group basis.
- Events
Feed Activity
Starting at the top is the Feed Activity. This is where members choose if they want to receive group digest emails every day for all their groups (set to any group I'm in), selected groups, or no groups (by turning the toggle off).
Under this is the Immediate emails section. Here members choose which emails they want to receive immediately. The following options are available to update per group, so a member can have Immediate emails for one group and not another if they choose: Posts, Manager announcements, Comments on all Posts, and Comments on Posts I participate in. The following options are available for members to either receive all or no emails in all their groups: Comments on Posts I created, Private replies on my Posts, Conversations I'm in, and @ mentions of me.
Note: the Manager Emails subscription status also applies to Email Blasts that managers or moderators send as a manager via the Outreach Center.
Also of note, the manager/moderator who creates the Email Blast should have Private replies on my Posts toggled on in order to receive Email Blast responses via email. If this setting is toggled off they will only receive Email Blast responses in the Outreach Center.
Events
At the group level, members have the ability to choose if they want to receive event invitation emails. They can receive these emails for all groups (any group I'm in) or specific groups they're in depending on their settings. If the member just wants to receive event invitations for certain groups, they can click the highlighted box and uncheck the groups they do not want to receive event invitations from.
They also have the option to receive event notification emails an hour before their event starts.
IMPORTANT NOTE: Event reminder emails and "1-hour before" emails are sent to members unless they choose "No" in the Event Email Notification.
To learn more about Managing Event Emails (Member), click here.
Group management (available only for Account Owners, Community Managers, Group Managers, and Group Moderators)
In this section, managers can choose if they want to toggle on/off the daily engagement metrics for Posts, and if they want to receive emails when a new member applies to a group or a Post requires approval.
To learn more about the differences between Group Managers and Group Moderators, check out this help article, and to learn more about the different account types click here.
Unfollowing a post's comment chain
Users can unfollow specific posts and stop receiving emails made on that post by clicking on Unfollow this post through email:
