Forj Technical Support aims to adhere to the following initial response times, based on the severity of the reported issue.
We will be communicative about our assessment of the severity of the issue as well as next steps.
Severity Level | Initial Response Time |
| Severity 1 - Critical | Forj will likely have an awareness of downtime issues and will proactively reach out about any incidents.
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| Severity 2 - High | Please note, High Severity issues are treated with urgency and we will be communicating expected resolution as we investigate and learn more. We will update you ASAP and aim to resolve the issue as quickly as possible. |
| Severity 3 - Medium | Within 1 business day |
| Severity 4 - Low | Within 1 business day |