In the What category of issue are you experiencing? section of the Support Request form, you'll see several different ticket types. Please select the type that most closely aligns with the issue, problem, or inquiry you're reporting.
Please note that this field will default to Question / Inquiry.
Ticket Type |
Definition |
|
Billing |
A question about billing, invoicing, or your subscription. Our Technical Support team will triage these questions and get you to the right team to help! |
| Bug / Defect | A defect in the software that does not meet expected specifications. This can include issues with performance, functionality, or usability. |
| Feature Insight | An insight or idea for a new feature or a change/enhancement to an existing feature. |
| Question or Inquiry | A question or inquiry, typically related to our product offering or functionality. |
| Service Request | A request for a task or action to be completed by our Technical Support or Solutions teams. |
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