If you receive unwanted messages from another Community Member, it is possible to mute them. The mute button can be used to hide all content created by the muted Member for you. Muting a Member's content applies to all content created through the mobile app, email, and web.
Note that this is a Member-to-Member action, and the muted Member will not be muted for everyone in the entire Community. The muted Member will only be muted for the individual(s) who select mute Member.
Table of Contents
MUTE FROM MEMBER PROFILE
Follow the steps below to mute another Community Member from their Profile:
- Navigate to the Members List.
- Click on the Member Card for the desired Member.
- Click the Message dropdown.
- Select Mute member.
MUTE FROM POST
Follow the steps below to mute another Community Member from their Post:
- Navigate to the Post in the Feed.
- Click the three dot icon.
- Select Mute member.
MUTE FROM MOBILE APP
Follow the steps below to mute another Community Member from the Mobile App:
- Tap the Member card for the desired Member.
- Select the Mute button.
WHAT CONTENT IS MUTED
When a Member is muted, the following content will be hidden:
- The muted Member's Posts no longer show in any Feeds, including the highlighted and pinned Post sections.
- Comments and Comment replies are not shown in the Feed or on the Post page.
- Events created by the muted Member are not shown.
- Conversation messages from a muted Member are not shown.
- Activity in the notifications list will not include the muted Member's activity.
- When immediate emails are on for a Member, muted Posts, Comments, and messages will not be sent.
- When a Member is subscribed to Digest emails, muted content will not be included.