The Community Manager Flow

Start with planning your recruitment and growth

Build a profile / persona of who your ideal member is think what's their "Whats In It For Me". Once you have your members in mind - let's get them onboard. 

1. Add your existing members by uploading an excel or a list of emails 
2. Create an application form and customize it to suit your brand 
3. Identify where your audience is and share the application form
4. Approve the members that have applied to the platform

Training & Knowledge - Onboarding your members

What do they need to know to do their part

• Create & Share a knowledge base and help center when you invite them onboard
• Use membership templates to ensure each person is being attended
• Create a training program with Checkins so that you know how they're going
• Define their role, activities and timeline with a welcome post that outlines house rules and invites them to introduce themselves.
• Empower your members by recognising their participation with a thank you post 

Operations & Analytics - How to keep track of your community success

Build a timeline for your program - add milestones you'd like to achieve

Track progress - Set dates to check on how you're progressing. Have you reached your milestone? 

Provide ongoing support so your members can get the most out of the community - you can do that by sending an email with your contact details or adding a designated team members to help with support

Keep them updated - share announcements and updates regularly - it also helps with engagement

Creating a sense of Community & Belonging

A sense of belonging and shared identity is key for member retention and satisfaction

• Hold Community events
• Create Online forums
• Encourage Networking 
• Recognise and reward members who are more engaged 
• Make your Vision & Mission statement clear and what your community is all about

Scale & Leadership

Allow your network to grow and scale fast by creating a leadership/chapters system: 

• Identify key contributors
• Empower them to lead
• Provide training and support
• Create subgroups and give them ownership
• Let your team know that you are there to support them

“Leaders don’t create followers - they create more leaders”