We have all been there, you are stuck and have an issue that you need help with or a burning question you would like to get an answer to.
We are here to make sure that your experience in your community is an enjoyable one, which is why we put together this FAQ filled with articles, GIFs, and videos.
A Member's Guide to Mobilize
How do I Contact my Group Manager
Filling out your profile
How to Personalize My Email Notifications
Search the Feed from the Mobile App
Starting Private and Group Conversations in your group
How do I reply to a Discussion Post by email?
My emails are ending up in junk folders
If you don’t see your question here, the next step would be to contact your Community or Group Manager. Looking to find them? Check out this article and start a Private Conversation with them!
Make sure when you contact your manager, you share with them:
- A detailed summary of what occurred
- A screenshot of the problem - you can use a free app like CloudApp to make a short recording or take a screenshot
- The URL where you had this experience (if on the web)
- The name of the browser and kind of device you were using